Help & FAQs

We’ve gathered answers to our most asked questions about ordering, delivery, weddings, and international shipping. If you prefer personal assistance, our Concierge Team would love to help: concierge@mooies.co.uk

Ordering & Lead Times

How far in advance should I order?

For celebration cakes, we recommend 3–5 days’ notice. For couture or custom designs, allow 7–14 days. If your date is close, email concierge@mooies.co.uk — we’ll try to help.

Can I select a delivery date?

Yes. Choose your preferred date on any product page. We’ll confirm by email once your order is scheduled.

Do you accept last-minute orders?

Where capacity allows. Please contact the Concierge.

UK Delivery (FedEx Express)

Do you deliver across the UK?

Yes. All Mooies creations — including cream-based couture cakes — are delivered nationwide via FedEx Express in temperature-controlled packaging.

How much is UK delivery?

£8.99 (Free over £100). Delivery typically takes 1–2 working days from dispatch.

How do you ensure the cake arrives perfect?

We chill, stabilise and protect each piece with internal supports and insulated packaging. Local London deliveries are made by our in-house courier team.

International Delivery (Selected Items)

Do you ship internationally?

Yes — for selected collections: Basque cheesecakes, wobble cakes, cookies, brownies and crookies.

Courier, cost & timing

Shipped via FedEx International Priority at a £69 flat rate. Typical transit 2–4 business days (destination-dependent). The recipient is responsible for any local duties or taxes.

Why not fresh-cream cakes?

Fresh-cream and couture cakes are too delicate for international courier networks. They remain UK-only or white-glove by arrangement..

Mixed Orders (UK-only + International-eligible)

What if my cart has both UK-only and international-eligible items?

They must be placed as separate orders. We cannot ship UK-only items (e.g., fresh-cream cakes) internationally. If a mixed cart is submitted, our team will contact you to separate the order before dispatch.

White-Glove & Private Atelier

What is White-Glove Delivery?

A personal service for couture commissions: hand delivery, on-site finishing and liaison with planners or venues. Available in London, selected UK regions and by arrangement internationally.

Do you bake in private homes or at destinations?

Yes. Our Private Atelier service is by appointment for residences, yachts and venues. Please email the Concierge for a private consultation.

Weddings & Tastings

How do I book a wedding cake?

Email concierge@mooies.co.uk with your date, venue, guest count and moodboard. We’ll propose flavours, design and delivery.

Do you offer tastings?

Yes — tasting boxes (seasonal) or private tastings by arrangement. Lead time 4–6 weeks at peak dates.

How many portions do I need?

We’ll guide you; as a rule, a three-tier 6”/8”/10” yields ~100–120 finger portions.

Customisation & Personalisation

Can I customise colours, piping or inscriptions?

Absolutely. Subtle tonal changes, piping styles and gold leaf are common requests. For bespoke artwork or structural changes, we’ll quote individually.

Do you include gift notes?

Yes — add a message at checkout or select our Handwritten Card upgrade.

Allergens, Ingredients & Storage

Allergens

Our kitchen handles gluten, eggs, dairy, nuts and soy. While we take care, we cannot guarantee absence of traces.

How should I store my cake?

Cream cakes: refrigerated, remove 30–45 mins before serving.
Basque cheesecakes/wobble cakes: keep chilled; serve cool.
Cookies/brownies/crookies: store cool and dry; may be gently warmed.

Shelf life

Best enjoyed within 24–48 hours (cream cakes). Can be refrigerated for 2-4 days. and 3–5 days (cookies/brownies). Basque cheesecakes keep 3–4 days chilled.

Packaging & Sustainability

How are orders packaged?

Insulated, recyclable outer boxes; internal supports to protect decoration. International orders may include dry ice to maintain temperature.

Is the packaging recyclable?

Yes, where local facilities permit. We prioritise recyclable and reusable components.

Payments, Prices & Promotions

Which payments do you accept?

Secure checkout via Stripe and PayPal. Corporate invoicing by arrangement.

Do you offer discounts?

We don’t run regular discounts; occasional private previews are shared with our Couture Inner Circle.

Cancellations, Refunds & Damages

Can I cancel?

Within 24 hours of ordering for standard items. For bespoke/couture, cancellations after design confirmation may incur charges.

What if my cake arrives damaged?

Please photograph the packaging and cake within 2 hours of delivery and email hello@mooies.co.uk. We’ll review immediately and resolve with repair, replacement or partial refund as appropriate.

Corporate, Events & Gifting

Do you handle corporate orders and events?

Yes — from VIP drops to brand collaborations. We offer discreet delivery, on-site finishing and flavour runs at scale.

Do you ship gifts internationally for teams/clients?

Yes — eligible items at the £69 flat rate. For multi-address shipments, our team will coordinate schedules and customs.

Contact & Support

Concierge (private commissions & weddings)

concierge@mooies.co.uk

General enquiries

hello@mooies.co.uk
Hours: Mon–Fri 10:00–18:00 (weekends by arrangement)

Still need help?

Prefer to speak with us? Our Concierge Team replies promptly during atelier hours. concierge@mooies.co.uk

Multi Award-winning luxury cake atelier • Featured in Stylist • Netflix production credits • Hitched Top Wedding Designers

07516 841686

London, UK — Nationwide Delivery

hello@mooies.co.uk

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